5 ways to keep your demanding field service customers happy

Jan 13 2024 Published by admin under Uncategorized

Keeping your customers happy may be one of your biggest goals, but it’s not always easy. While you can’t please everyone, most customer complaints can be resolved. Whether you’re running a field service business in the construction, plumbing, electrical, property maintenance, or HVAC industry, we guarantee you’ll keep even your most demanding customers happy when you follow these five simple steps.

Make good communication a priority

When a customer is frustrated or upset, they want to feel heard. Good communication is essential to keep your demanding customers happy. Start by making it easy for them to get in touch with you. Make sure all your contact information is visible on your website and your email signature. If your customers can’t get in touch with you, they’ll feel that you’re not interested in keeping them happy, which may add fuel to the fire. When you think of communication, you generally think of talking, but listening is just as crucial for good communication. Make an effort to remember what the customer is saying, ask questions to get clarity, and reflect on what they’ve said to show that you understand their complaint by repeating or rephrasing what they’ve said.

Identify the problem

Sometimes, a customer can’t articulate why they’re upset. It’s your job to identify the problem so you can find a solution. Use the information you’ve collected from listening to the customer to identify the nature of their concern and determine the best way forward. If you’re still unsure what the problem is, take the time to ask more questions to get clarity. If you misunderstand the customer and offer a solution that’s off the mark, you could make the situation worse. To avoid this, confirm the problem you’ve identified with the client and make sure you’re on the same page before trying to find a solution.

Take action

Once you’ve identified the problem, it’s time to provide and implement a solution. You must act quickly to turn the customers’ negative experience into a positive one. A swift response will show the customer that you’ve prioritised their concern, and they’ll feel valued. If your team can’t resolve the issue immediately, share regular updates with the customer, so they know you’re working to resolve their complaint.

Follow up and offer support

Once the complaint has been resolved, keep in touch with the customer. Give them a call or send a follow-up mail to find out how they’re doing. Ask them if they have any more questions or queries, and invite them to contact your support team if they have any concerns in the future. You can also use this opportunity to get feedback or a review from the customer – this will remind them of their positive experience, and their testimony can help you win over potential customers in the future.

Use Help Desk Software to manage your tickets

It’s easier for your team to prioritise support tickets with Help Desk Software. Your employees will have a better chance of successfully managing customer expectations with a tool that lets them first attend to the most urgent requests. With Help Desk Software, you can convert tickets into jobs and quotes, giving your team more time to deal with customer complaints. With one tool available to keep track of all support tickets, your workers are less likely to make mistakes that may irritate demanding clients.

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Four Reasons to Hire Piano Movers in Fort Worth

Jan 13 2024 Published by admin under Uncategorized

The piano has been around for centuries. It is one of the most elegant musical instruments ever created. On top of its magnificent structure, it can produce harmonies that can warm and melt the heart. Surprisingly enough, despite its size, the piano’s interior is a delicate maze of keys, hammers, and strings. A single bolt out of place will result in the alteration of the sound it produces. There are many risks involved when moving a piano. Although you can choose to do it yourself, there’s no guarantee that the instrument’s integrity will be kept intact. That’s why you should hire experts. Here are a few reasons to hire pro piano movers in Fort Worth.

The Risk of Damage

Enough manpower is required to move a piano. As stated earlier, it’s quite fragile on the inside. Moving one on your own might do more harm than good. Even having friends and family to help may not be enough since most of you are not used to heavy lifting or the intricacies of such a delicate instrument.

Meanwhile, professional piano movers know how to move your piano safely. It’s their bread and butter, so you can expect them to do it correctly. Still, be careful with who you hire. Reports of instruments damaged by movers are not uncommon. Make sure to hire a reputable company.

Possible Injury

Pianos are usually large and come in unique forms that make them difficult to move, especially when stairs and tight corners are involved. Besides the risk of damage, you can also hurt yourself if you try to move a piano independently. Possible injuries include hurting your back during heavy lifting, the piano could crash on you if your hands slip. Remember, hospital care does not come off cheap. Instead of saving money by not hiring movers, you now have medical bills to add to your expenses. So please don’t hesitate anymore. Employing professional piano movers in Fort Worth cuts the costs in the long run.

Special Equipment and Moving Trucks and the Job Gets Done Fast

Heavy lifting can be dangerous for both the lifter and the instrument. That’s why piano movers use specialized equipment and materials such as piano board, buckle-down straps, moving blankets, and multi-wheeled dolly. Combining these items, paired with the movers’ expertise, makes it easier to transfer your piano.

Time is precious when you’re relocating, and moving a piano is no easy task. It can take you several hours or even an entire day to finish. With the help of piano movers in Fort Worth, you can get the job done in just a few hours since they’ve done it countless times already.

Cost-efficient and Hassle-Free

Hiring a professional piano moving company might seem expensive at first, but it’s not. In exchange for the price, your piano safely reaches its destination while saving you and your friend’s energy and effort. Not only do you not have to worry about damage, but you can also focus on other important aspects of your relocation. Just sit back and relax as they bring your piano to your new home.

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Soft skills every electrical project manager needs to be successful

Jan 13 2024 Published by admin under Uncategorized

If you’re an electrical project manager or working towards this position, you’ll understand the importance of developing your technical skills to succeed in this role. But have you considered the importance of developing your soft skills as a project manager?

What are soft skills?

Soft skills are non-technical skills that relate to how you interact with others and how well you work with your team members. While the focus is often placed on developing technical skills, it is also crucial for workers to develop their soft skills.

Essential soft skills for electrical project managers

If you’re an electrical project manager or a technician working towards this position, these are the soft skills you’ll want to develop to succeed in your role.

Communication

One of the primary roles of a project manager is communication, which is why it’s an essential soft skill for any electrical project manager. Clear communication helps create and maintain relationships with your team. It’s easier to manage a team of mobile workers when you have a good relationship with every technician. When it comes to good communication, it’s not only what you say but how you say it. Your tone can either motivate and create a positive work environment or discourage and create a hostile environment. Use your tone to inspire productivity and boost morale. Good communication can also increase employee engagement. When your technicians know what’s expected of them, they’ll feel confident doing their work, increasing their productivity and reducing the chances of making mistakes.

Listening

Active listening is necessary for two-way communication, which means listening is an important soft skill too. There’s a difference between listening and hearing. You can hear what someone says but not remember what they’ve said. When you listen, you focus on understanding what the person speaking is saying to retain the information. When you listen and get all the information you need, it’s easier to identify problems and solve them, and you improve your problem-solving skills.

Delegating

Your performance will suffer if you overstretch yourself, which is why you need to delegate. Delegating can be a nerve-racking task for project managers, but you can improve productivity by assigning tasks to technicians suitable for the job. It can also benefit you when you oversee different projects at multiple sites, as you can’t be everywhere at once. If you know your technicians’ skills and strengths, you can use these to find the best candidates for every task. You can also use a tool like Project Management Software to view your team’s schedule and allocate tasks to available technicians.

Time management

When you’re responsible for multiple jobs and tasks, you need to manage your time effectively to keep your team on track and meet your deadlines. There are several ways you can take control of your time. You can prioritise your tasks and create a schedule with deadlines. You could also set time limits for tasks; for example, set aside an hour to check your emails every morning. This makes it easier for you to focus on the task at hand, and you’re forced to stop and move on to a new task.

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Twitter Marketing Methods For Internet Marketing Success

Jun 25 2023 Published by admin under Uncategorized

Twitter is set to become the most popular social media application on the internet today. You should know that it’s a great way to communicate with your friends and it’s also a great way to promote your business. You are about to learn some Twitter techniques you can use for marketing.

Being helpful on Twitter will take you a long way.

It’s easy to get lost in the hype and start promoting to your Twitter followers or even worse, start spamming them. Keep this in mind, Twitter is a place people join in order to meet others, chat, and have fun. So the more friendly you are towards them, the better response you will get. Also, remember that you can’t do any hard selling. If you make recommendations it better be something good. People will resent you once you come off as a salesman. For your own good, don’t spam Twitter because it will only lead to zero sales and to your account getting suspended. Don’t surprise people with tweets that they don’t want. If you want to build relationships fast then focus on solving people’s problems. The cool thing about helping people is that you can point them in the direction of one of the products you promote that best solves their problem. By approaching indirectly you will have far more success than those taking a more direct approach. Twitter is a very powerful traffic source that can connect you to thousands of people who are active shoppers in your market. So remember this rule – don’t directly market on Twitter if you want to see a good response.

Twitter is a community where you are rewarded based on your contributions. You can give back as much as you want, but at the same time you can help out others who are trying to promote something. Every time you find a piece of valuable content, share it with your followers. By doing this you not only give your followers some valuable information but at the same time create a strong relationship with the other marketers. Lots of joint ventures have been established this way. Share others’ content and they will do the same for you, which will bring you even more exposure. What other way can you get easier traffic than by promoting each other’s tweets?

Fill out as much of your profile as you can, and it’s best to use a photo. It should look like an individual, not a business account. This should be the place people can find out more about you as an individual. The idea is to show people something unique about yourself. You want people who visit your profile to be able to get some idea of who you are. Stop thinking about using Twitter to make some money and just do it. There are plenty of people who are interested in your niche in order for you to build a targeted group of followers, so what are you waiting on, again?

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Advertising Solution For Marketers

Jun 25 2023 Published by admin under Uncategorized

There are many businesses that look for ways to advertise their brand online; there are many ways to do so also. But the people want only the free ones. They always look for the products and services for advertising that will cost them the least and benefit them the most.

Emails are a very powerful tool. Email marketing is a very powerful tool and an advertising technique to gain the trust of your customers and create the brand awareness. With the email marketing you can build relationship with thousands of people who you do not even know. It is the emails that are the most read on the internet, billio0n of people read emails daily, so if you think of marketing online on the internet then there is a huge benefit for you. The most important part of email marketing is that it is always direct, not indirect. You can directly talk to your customers via emails and attract them fro the new products or any other discounts that you are about to offer.

Emails must be able to send a strong message to your customers, and apart from being strong the emails should be much focused. The emails must be designed in accordance to the needs of the customers; they must not be filled with extra or useless information.

Marketing:
Emails are not like any other medium they are direct mode of conversation. There are no restrictions for you to send emails, you can send them as many as you want to. But while sending you have to keep the purpose of sending mails, “Marketing your product”. This is the point that you must keep in mind, emails are not for fun your mails must be sent in order to attract the crowd rather than distract it.

You must send mails so that they get a position in the inboxes of your customers not the spam folders. So if you want o market your brand online via emails, it is a good idea and if done well will generate a lot of leads.

Email marketing is the cheapest way to market your brand. You just have to send emails, it will not take time even because there are a lot of tools that are available online to do this send bulk messages to all the customers at the same time. With the help of emails you can build a string relationship between you and your customers. Email marketing is an effective way of marketing your brand online. It is affordable and effective at the same time.

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The Three Best Social Media For Your Niche Product Marketing Strategy

Jun 25 2023 Published by admin under Uncategorized

Once you have taken the time to research and choose your particular niche, you should be developing a multi-pronged product marketing strategy that will drive leads to your site consistently over time.

You may have the best product on the market, but if no one knows you exist, it will never matter. Furthermore, if you just send out a blast of adverts now and again, this is not a sustainable strategy.

Every marketing plan needs to consider social media to promote their content. Here are the three best social media marketing methods to get you started.

Articles

Articles begin the process of establishing yourself as an authority. Research your topic well and identify high demand and low supply keyword phrases to tag your article. You should also include this keyword phrase in your title, descriptions and resource anchor text.

Articles have an incredibly long shelf life. Once published, your keyword-tagged article could be the conduit for consistent traffic back to your product web pages, which will grow and grow as more back links are built and greater sharing occurs.

Publishing in high quality, established article directories like EzineArticles.com will get your article ranked high in the searches. This means more people will find you, which is what you want.

Use variations of your original article to point at your main article directory. In other words, submit your content to articlesbase.com and many others as well as niche directories such as bizymoms.com and point back to your EzineArticles article or your blog post as a single main source.

The same strategy can be used for Press Releases, which is a special kind of time-sensitive article that the search engines will gobble up. You can publish a press release and, literally seconds or minutes later, be on page one of Google, Yahoo and Bing.

Video Presentations

The popularity of video download sites like YouTube is enough to tell you that you need to do more than just write about what you want to offer people. You need visual material too. People love watching videos and there is a huge audience, so you are missing out if you do not use videos to promote your article content.

By putting a face to a name you also develop a stronger relationship with potential customers. You get to actually display your enthusiasm for your product or service and explain the benefits in a way that does not always come over well in writing.

For example, writing an article about your experience of a particular tennis shoe is nice, but actually providing visual feedback is even better. Let’s face it, we are an increasingly visual society, so make use of the services that can help you to connect with your audience.

Blog Away

These days, every successful internet marketer is an active blogger. A good blog that people visit and share signals the search engines that you have high value content that is worth indexing. Your blog makes an excellent ‘hub’ for all your niche content.

It also provides the possibility of affiliate marketing that can increase passive income, even from people who never buy your primary product, service or membership.

Your blog can be used as a stepping stone that directs traffic to other sites that you own, which helps your SEO linking strategies and will rank you higher in the search results.

Using social networking sites to connect to those who are interested in your niche will allow you occasionally to drop your website address into the conversation without resorting to a hard sell, or to direct them to your blog and from there to your primary site.

Multitasking is the key

Think in terms of interactions and inter-linkages rather than a direct, one-way links. You should be blogging, writing articles, creating videos and making use of social networking sites to promote your content, cross-linking all of your pages together and searching for great affiliate marketing opportunities.

Your overall product marketing strategy should be one where each day you are promoting your content, such that you can reach increasingly more people over time.

If you have picked your niche well, you won’t have excessive competition. However, you will still need to attract the right leads into your business. Start out by researching your niche and base your content on giving your clientele solutions to their most pressing problems and you will have a great product marketing strategy.

Dr Jay Allyson Dempster is an independent consultant, founder of Belanda Consulting, iSuccess Business Academy and The Educational Entrepreneurs Association, helping small businesses grow their customer base through insightful marketing that is on-message, in-service and wildly profitable.

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Top Businesses to Consider and How to Market Them

Jun 25 2023 Published by admin under Uncategorized

When you decide you want to start a home business there are so many to consider. You may feel the stress of deciding which one to choose, so this article will help you decide by giving you suggestions.

These businesses are direct sales and are good for those that like to talk to people and have parties.

1. Avon
2. Melaleuca
3. Pampered Chef
4. Partylite
5. Lia Sophia
6. Tupperware

These types of businesses require you to work them the way the company wants you to and not the way you want to. You may be limited to in home parties only while others may allow you to work them online. You might be able to have a website for some while others may not allow you to have one.

The important thing is you can grow a business like these through online and offline promotions. Flyers, business cards, postcards, word of mouth, and parties are a great way to be successful with these types of businesses. Cold calling, calling friends and family, and speaking to people you meet at social networking events are also good ways to promote your business.

These types of business are that you work on your own and you won’t have the help of a corporation.

1. Coaching
2. Virtual Assistant
3. Marketing Assistant
4. Advertising
5. eBay
6. Jewelry

These types of businesses may be a little more difficult to run, but you can do it with work and time. The reward you’ll get with these types of businesses is great and you’ll feel success when you accomplish success with them.

Flyers, websites, business cards, direct mailings, phone calls, social networking, and advertising are good ways to grow these types of businesses. Article marketing, blog posts, and online marketing are also good suggestions.

The thing you need to remember is any type of business can be successful when you put your mind to it and you market it. Don’t thing you can’t run a business that isn’t owned by a corporation. Some people do better when they can set the rules for their business and that’s perfect. Others need the discipline and the direction of a company to help them and guide them.

If you want to run a business, look at all of your options and find what works for you and your family. When you enjoy the business you run and you like what you do, you’re more likely to have success.

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Earn Affiliate Marketing Profits Tips – 3 Different Ways to Present Your Offer

Jun 25 2023 Published by admin under Uncategorized

Most people who started their own business want to get good profits so that they can save up the money that they earn. Affiliate marketing business is one of the most popular business models online that enable them to do just that. If you have already selected a profitable niche market and you have selected one good product to promote, you will want to know the different methods you can use to promote your offer. Here are the 3 different ways you can use:

Method #1 – Direct Linking

This method simply requires you to drive the traffic directly to your referral link. Although this method do not requires you to have your own website, you will still want to purchase one domain name and use it to cloak your link. The main reason you want to do that is because most of the top authority websites will not allow you to put your referral link directly on the sites. It is important that you choose the product which has good sales conversion so that you will be able to get maximum profits from the traffic that you drive to the link.

Method #2 – Review Website

When you use this method, you will be placing content on your website that will give honest review on the product that you are promoting. Instead of just listing all the good points of the product you are promoting, you will want to mention some of the bad points of the product so that it will not just look like another sales letter. Honesty is important in this business and you will want to do more research so that you will have good understanding of the product. If the product is less than $100, it will be worth the investment of your money to purchase the product so that you will have good understanding of the product.

Method #3 – Squeeze Page

This method will require you to drive the visitors to your squeeze page and your referral link will only be shown when the visitors join your list. This method is good as you will have the visitors’ information which will gives you the ability the follow up with them through email. You will want to make sure that you are giving them good content and help them as much as possible so that you will gain their trust. Once you have built a good relationship with them, you will be able to fully leverage your list by promoting other relevant products to them.

Here are the 3 different methods you can use to get more profits so that you can save more of the money you earn. Affiliate marketing industry will continue to grow as more people are getting access to the internet. Stop procrastinating today and start taking action today to get your own profit share.

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Find Cash Buyers in Your Market

Jun 25 2023 Published by admin under Uncategorized

I would like to introduce you to a new strategy when it comes to selling real estate. This strategy works well whether you are an agent or real estate investor, but works best when your wholesaling properties. If you invest in real estate today and more specifically, looking to unload properties quickly for a profit than you may want to consider this technique. This entire strategy is about finding high value cash buyers, targeting them, and attracting them to you and your business. The kind of cash buyer your looking for is an individual or company with a high liquidity and a real focus to buy houses at a discount. Typically these buyers will scoop up properties at 50 – 70 cents on the dollar. These are the type of houses that my company and I wholesale and rehab everyday.

Okay great, but how do I find these cash buyers? Well there are two ways, you can advertise for them or market to them directly. Advertising for these cash buyers would entail putting advertising campaigns out to various forms of media outlets. An example of this would be classified ads, newspapers, Craigslist, Pennysaver,etc. This type of media advertising can be very successful in building a buyer’s list for your real estate business.

Important Note: it is important to understand the value you bring to the market as a real estate investor or professional. Understand your value to these cash buyers because they should be your target market.

This leads me to my next point. Folks who invest in real estate usually go out and find great properties from motivated sellers. They go out and secure these deals at deep discounts but there is a problem with that, who are they selling these properties too? You get a fantastic deal and want to make some quick cash but can you can’t find anyone to flip it to. Or maybe your an agent who lists distressed properties but don’t have a group of folks lined up to buy those listings. This is why you should start doing things in reverse. Find out who the ‘high profile’ buyers are in your market. Remember, the ones with high liquidity? You need to find them, and market to them directly. You need to ascertain what types of properties they are looking for and then you need go out and secure those types of properties. You are essentially filling orders. This is the new way to wholesale or unload a property quickly. You locate a cash buyer, interview that buyer, pre-sell a house, and then that cash buyer purchases that house because it met his or her buying criteria. Cultivating these cash buyers in your real estate business should be high priority.

Our nation is a culture of buyers and there are plenty of people with plenty of money who want to get involved in the real estate game. They probably know that everything in America is on sale and they realize that real estate investing is something they should get involved in now. So, as a person who understands the value that they bring to the market this is an opportunity. An opportunity to position yourself as the company or individual that can help these folks get involved. These people that have cash and are ready to invest in real estate but they need someplace to go, why not you?

So you did some advertising and got some cash buyer leads. That’ great, its a good source of leads to build your buyer’s list with, but what about marketing to these cash buyers directly. The first step to do this would be to work with a local real estate agent (if your not one yourself) and ask them to pull all ‘cash closed transactions for the last 90 days”. That will give you all the deals that closed as a cash sale. The next thing would be to go down to your County Tax Assessor or the Assessor’s website, some may be more difficult to navigate then others. With the address of the closed property in hand you can do a search for the current owner and get that owners mailing address. This is the key, the mailing address. Now you can mail to these cash buyers, explain to them that you are the top real estate company in the area and that you are always getting in discounted real estate. You want to build rapport with these buyers, pre-qualify them, find out what they are buying and where they are buying. Then, go get them what they want to buy.

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Anything Negative About Shaklee? Direct Selling Environmentally Safe Products

Jun 25 2023 Published by admin under Uncategorized

In a world where pyramid schemes for makeup, Tupperware, and cooking utensils were prevalent, the company Shaklee was making a stand for the benefit of mankind. Not only did they offer employment for those who were in need, but they also offered products that are good for you and the environment. Shaklee is one of the first eco-friendly and economy friendly businesses to come into the market. Shaklee now offers even more products with even more advancements in their revolutionary business plan. They are interested in your health and the health of the world, which is why they have decided to run their business through a direct seller network.

A direct seller is an independent representative of Shaklee that sells products and services to individuals mostly in their warm market. When the word is spread in this way, it increases the product’s popularity. This is exactly what Shaklee wants. With increased popularity of their good for you and earth products, not only do you make money, but you spread great products that will better you and your community.

So, is there anything negative about Shaklee? It would seem from the sound of it–no. They believe that by bettering your fellow man with products that are ethical and moral, you are bettering your world. By bettering your world, you are bettering yourself with the perfect career. You are selling items and holding a job that makes a difference in the world. For many US citizens this is what we call a dream job.

Their employment opportunities are great, especially for those who need a flexible work schedule or a steady income. Many parents, adults, and young adults looking to make a change for the better in their communities are choosing to work for Shaklee. You can only sell products that are not harmful to this world that we inhabit, and you are bettering your career. Shaklee products can help you go as far as you want to with their independent representative program. Is Shaklee for you? Do a little research and find out if they are the right fit for your lifestyle.

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